If you cannot find your e-mail order confirmation, please see our trouble shooting tips below: Please check your junk mail to see if the confirmation email was flagged as spam. Paying via card? Double check that the payment has gone through. Check to see if this has been sent to the email address on your reznor.co.uk account if it differs from your usual email address. Still cannot find your order confirmation? Contact us and someone from the customer service team will assist.