Any claim for wrong, short, non-delivery or damage must be made in writing within 3 days of the dispatch date. Please email reznorsales@nortek.com with the following information: 1) Your order number. 2) Any other correspondence regarding the quote/order. 3) Collection address for the item you wish to return. Depending on the issue at hand, the part will be collected and credited once received. In the meantime, please re-order the part required via reznor.co.uk. Please visit our Delivery and Returns page for additional information.