If you have received the incorrect product, please inform us by submitting a request using our online form (https://support.reznor.co.uk/hc/en-gb/requests/new) within 3 days of the order being dispatched. Please include your reznor.co.uk order number along with images of what you have received. If a mistake was made during the ordering process, whether ordered incorrectly, incorrectly supplied or not required, the order needs to be returned within 30 days. Terms and conditions (https://www.reznor.co.uk/terms-conditions/) apply.