If you can only see list prices and not your trade prices, firstly, ensure that you are logged in (https://www.reznor.co.uk/my-account/). You cannot see your personalised prices unless logged in. Go to 'My Account' (https://www.reznor.co.uk/my-account/) and it should have your payment terms highlighted in bold writing. You can double-check that your trade account is linked to your Nortek terms with our team by submitting a request through our online form (https://support.reznor.co.uk/hc/en-gb/requests/new).