If your order has been sent via FedEx you can download a POD online by following the steps outlined on our Track My Delivery page (https://www.reznor.co.uk/resource-and-support/digital-tools/delivery-tracker/) If you have ordered a heater, please submit a request using our online form (https://support.reznor.co.uk/hc/en-gb/requests/new) to request a POD.