If you have ordered an item online but it is faulty, please email reznorsales@nortek.com with the following information: 1) Your order number 2) Any other correspondence regarding the quote/order 3) Collection address for the item you wish to return Depending on the issue at hand, the part will be collected and credited once received. In the meantime, please re-order the part required via reznor.co.uk. Please visit our Delivery and Returns page for additional information.